Frequently Asked Questions
Everything you need to know about your Billini shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most metropolitan areas.
What is your return policy?
We offer a 30-day return policy for all full-priced items. Products must be in original, unworn condition with all packaging included.
How do I find my correct size?
Please refer to our comprehensive Size Guide located on each product page. Our styles generally run true to size, but we recommend checking specific measurements for boots and pointed-toe heels.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.